Refund policy

At Primnex LLC, your satisfaction is important to us. If you are not completely satisfied with your purchase, this policy outlines your options for returns, refunds, or exchanges and the conditions required.

Eligibility for Refunds and Returns To qualify: 

• Timeframe: Request must be made within 15 days of delivery.
• Condition: Items must be unused, undamaged, and returned in original packaging. 
• Proof of Purchase: A valid receipt or order confirmation is required. 

Non-Refundable Items:

• Opened or used vitamins and supplements.
• Items purchased during a promotion or sale (unless defective)

Return Process:

• Contact Us: Email support@primnex.com with your order number and reason. 
• Authorization: Do not return items without prior approval. 
• Shipping: Customers are responsible for return shipping unless the return is due to our error. We recommend trackable shipping. 

Refunds:

• Once we inspect your return: Approved refunds will be credited to your original payment method within 7–10 business days.
• Note: Original shipping costs are non-refundable unless the item was defective or shipped in error.

Exchanges:

We will replace defective or damaged items at no additional cost, subject to availability. Contact us within 15 days of delivery. 

Late or Missing Refunds:

Check your bank or credit card account. If the refund is still missing after verification.  Contact your bank or card issuer. Then, reach out to us at support@primnex.com 

Sale Items:

Only full-priced items may be refunded. Sale or discounted items are non-refundable unless defective upon delivery. 

Cancellations:

Orders may only be canceled before processing and shipment. If the order has shipped, you must follow the return process above. 

Modifications:

We may update this policy at any time. The latest revision date will be posted on this page. 

Contact Us:

For questions or assistance:                                                                                          Email: support@primnex.com