Frequently asked questions
What products do you offer?
Primnex specializes in vitamins and speciality supplements, including natural extracts. We offer high-quality products that comply with FDA regulations, focusing on enhancing overall well-being and supporting holistic health for adults and seniors.
How do I place an order?
Browse our website, select your desired items, and add them to your cart. Once ready, proceed to checkout, where you’ll provide your shipping and payment information. After completing your order, you will receive a confirmation email with your order details.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Diners Club
- PayPal
- Apple Pay
- Google Pay
- Discover
- Shop
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package via our shipping partners’ websites.
How long does shipping take?
Shipping times vary depending on your location:
- US Domestic Regular Shipping: 1-4 business days by USPS
- US Domestic Express Shipping: 1-3 business days by USPS Priority
Please note that processing times may vary based on product availability and your location. We do our best to ship orders as quickly as possible.
Note: International shipping is not offered.
Do you offer international shipping?
International shipping is not available. We only offer shipping within the U.S
What is your refund and return policy?
We accept returns within 15 days of purchase if the product is unused and in its original packaging. For more details, please visit our Refunds & Returns page.
How do I return a product?
If you need to return an item, please get in touch with our customer service team at support@primnex.com. Once your return request is approved, we will provide instructions on shipping the item back to us. For more details, please visit our Refunds & Returns page
Do you offer exchanges?
If you receive a defective or damaged item, we will gladly exchange it for the same product. Please get in touch with us within 30 days of receiving your order to arrange an exchange.
What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! If your item arrives damaged or you receive the wrong product, please get in touch with our support team immediately at support@primnex.com with your order number and a photo of the issue. We will arrange for a replacement or refund.
Can I cancel or change my order?
Orders can only be cancelled or modified before they are processed and shipped. If you need to make changes or cancel your order, please get in touch with us immediately. Once your order has been shipped, you must follow the return process.
How can I contact customer support?
You can reach our customer support team by:
- Email: support@primnex.com
- Web Contact form
We strive to respond to all inquiries within 24-48 hours.
Do you offer discounts or promotions?
Yes! We frequently offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
How do I know if a product is in stock?
Our website shows all product availability. If an item is out of stock, it will be noted on the product page.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your personal and payment information. Our website is secure; we never store your payment details without permission.